Telephone Services

New DDI

Direct Dial In numbers (DDIs) are numbers that allow calls to bypass the operator and be directed straight to the required extension (i.e. your phone). They are normally used with a PBX, providing separate numbers for individual staff. We can provide you with your own DDI number, then calls will route directly to your own phone.

Number Porting

Number porting is the process for moving your telephone numbers from one communications provider to another. Portability allows you to retain your existing telephone number when moving to a new communications provider.

Hunt Groups

A hunt group is an advanced form of call forwarding i.e when a call will look (hunt) for another phone to call, if there is no answer, or the the earlier phones in the group are busy. Ultimately to help you from missing inbound calls.

As an example:
Simultaneously where all the phones in the hunt group ring at the same time. Individual operators pick up as and when they are able to. If the phone rings for a set number of times the call would then be forwarded to voicemail. It could even be the call goes to one phone therefore if that phone is busy it goes to the next one like a sequence depending on what numbers you provide for the call to keep going through until it gets answered.

Call Queue

Call queuing is where the same call will queue (ring) to be answered by more than one phone i.e. you can have more than one phone or multiple phones configured to be able to answer calls from the same inbound numbers. Ultimately to help you from missing those important inbound calls.

Call Recording

Call Recording enables you to record telephone conversations in a digital audio file format i.e. mp3. It also provides you with the ability to retrieve, playback, store and share call recordings. Its sole purpose is to record the phone conversation taking place between individuals. This feature is straight forward to deploy and can be working within a matter of minutes.

IVR Setup

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients. IVR accepts a combination of voice telephone input and touch-tone keypad selection and provides the appropriate responses in the form of voice, fax, callback, email and other contact methods.

Automatic Attendant

Auto-Attendant (or automated attendant) is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist. For a caller to find a user on a phone system, a dial-by-name directory is usually available. This feature lists users by name, allowing the caller to press a key to automatically ring the extension of a user once his/her extension is announced by the auto attendant. If a user is not available, the digital receptionist directs callers to the appropriate voicemail of the user to leave a message.Auto Attendant can also be used to play messages, or record messages during your offices closed hours.

Static IP Addresses

Internet Protocol (IP) address is a numerical identifier that is assigned to every telephone withing the same network. If you are planning too use Virtual Private Network. Static IP addresses provide greater reliability for applications such as voice over Internet Protocol (VOIP).