We have mutliple handsets to offer these include VOIP (Voice Over Internet Protocol, ranging from Grandstream, Yealink, Splicecom and many more.
Direct Inward Dialing (DID) is a service of a local phone company (or local exchange carrier) that provides a block of telephone numbers for calling into a company’s private branch exchange (PBX) system. Using DID, a company can offer its customers individual phone numbers for each person or workstation within the company without requiring a physical line into the PBX for each possible connection.
Number porting is the process for moving your telephone numbers from one communications provider to another. Portability allows you to retain your existing telephone number when moving to a new communications provider.
Hunt groups or sometimes can be known as ‘Line Hunting’ or ‘Call Routing’. Call Hunting is an advanced type of call forwarding that uses Hunt Groups and ensures that callers avoid the busy signal and get to speak to the person as soon as possible. For companies with more than one person, we can set up ‘Hunt Groups’ these are groups of individuals assigned to a specific number such as sales line, customer services line etc depending on who you want to route it to.
As an example:
Simultaneously where all the phones in the hunt group ring at the same time. Individual operators pick up as and when they are able to. If the phone rings for a set number of times the call would then be forwarded to voicemail. It could even be the call goes to one phone therefore if that phone is busy it goes to the next one like a sequence depending on what numbers you provide for the call to keep going through until it gets answered.
Call Queuing occurs when you as a business don’t want to miss a call and miss an opportunity, but sometimes there are only so many calls you can take at any given point of time. This is a solution to this issue whereby issues occur when customers are constantly kept on hold but at least this way you can make the experience more better by enabling this feature.
Call Recording enables you to record telephone conversations in a digital audio file format i.e. mp3. It also provides you with the ability to retrieve, playback, store and share call recordings. Its sole purpose is to record the phone conversation taking place between individuals. This feature is straight forward to deploy and can be working within a matter of minutes.
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients. IVR accepts a combination of voice telephone input and touch-tone keypad selection and provides the appropriate responses in the form of voice, fax, callback, email and other contact methods.
Auto-Attendant (or automated attendant) is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist. For a caller to find a user on a phone system, a dial-by-name directory is usually available. This feature lists users by name, allowing the caller to press a key to automatically ring the extension of a user once his/her extension is announced by the auto attendant. If a user is not available, the digital receptionist directs callers to the appropriate voicemail of the user to leave a message.
Internet Protocol (IP) address is a numerical identifier that is assigned to every telephone withing the same network. If you are planning too use Virtual Private Network. Static IP addresses provide greater reliability for applications such as voice over Internet Protocol (VOIP).